Smith, Rouchon & Associates (SRA)
Smith, Rouchon & Associates, Inc. (SRA) incorporated in 1979 and has been serving local and national companies in their debt collection efforts continuously. Administrative and decision-making control located in close proximity to our local clients allows us more insight about the debtor population than organizations in other regions of the United States. While our emphasis is on serving companies in and around the state of Mississippi, the area served by our over 60 collections professionals has grown to cover 33 states, The District of Columbia and Puerto Rico. Mr. Tommy Smith has been the President and CEO of SRA for the past 26 years building professional partnerships with each client. These partnerships are deeply rooted in professional trust and underscored with a consistent level of quality performance.
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Why Choose SRA?
We know that choosing a professional collection agency can be quite difficult. The decision involves more than just giving your business to the lowest bidder, it requires careful consideration of a number of important factors.
Our collection rates are derived based on the quality of service SRA is committed to providing our clients. We intend to go beyond expectations of our clients to make sure they receive a rate of recovery that meets or exceeds their expectations. We assure our clients that their collection accounts will be handled in the responsible and professional manner expected and that their customers deserve. SRA understands that while the individuals placed with our office are indeed debtors, they are more importantly individual customers.
It is very important to Smith, Rouchon & Associates, Inc., that we establish a good working relationship with our clients. We acknowledge that our collection services are an extension of our client's image in the minds of the debtor or patient, and therefore we try to mirror our client's beliefs and philosophy as closely as possible. Our goal is to make your job a little easier by providing trust and understanding while we work together to maintain balance and goodwill toward the debtor.
All of our collection activities are in full compliance with federal, state and local laws and/or regulations. SRA is in full compliance with the Fair Debt Collections Practices Act (FDCPA) and the Health Insurance Portability and Accountability Act (HIPAA). We are an active member in the ACA International and our collectors attend scheduled workshops on a regular basis. This association, as well as ongoing education in our Compliance Department, ensures we are kept abreast of changing regulations affecting the debt collections industry.
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