Value Added Collection Services
SRA's Automated Systems
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SRA utilizes two dialing systems. The primary dialing system interfaces with the debt collection program and the
collector can choose the path the dialer will call. This dialer has proven to increase
the speed in which debt collectors can place outbound calls. The second dialer allows
a properly identified patient or guarantor to interact and receive account information.
This dialer has great work ethic, never sick and no breaks and says the appropriate
thing every time.
SRA uses software specifically designed for debt collections, providing excellent parameters for the follow-up needed when working debt collection accounts.
Besides the standard reporting required, once collection accounts have been loaded into our system, SRA is able to generate any report you may need, on any combination of parameters you specify.
Documentation & Record Keeping
SRA employs a completely computerized collections process, each activity made
toward the collection of your account is noted and stamped with the date and time
of the activity. Whether the activity is a letter being sent or a phone attempt
being made, we are able to give you real time feedback on your collection accounts.
We utilize both in-house and out-sourced tools to find your customers.
Of course, the more information you are able to furnish about the debtor at
the time of placement, the more collectable the account will be. However,
with our intensive skip tracing tools, SRA is able to locate and contact your
customers. Our streamlined skip tracing processes allow SRA to obtain results
the next day in most cases.
Unfortunately in the debt recovery business, not every one is waiting for our call and the
opportunity to pay their debt in full. In such cases and with your
permission, SRA is able to report your delinquent accounts to two of the
major credit bureaus in the country. These items will be place on the
customers report in both SRA's name and yours. The credit bureaus will direct
any calls received in the years that follow directly to our office.
Collection items are reported to the credit bureaus only after the debtor
has been given 30 days to dispute the debt. Any time an error has been
reported, SRA is able to make the correction from our office with a direct link
to both credit bureaus. Our credit reporting and correction methods are in
full compliance with the Fair Credit Reporting Act.
While many collection accounts can be resolved through communication and
negotiations with your debtors, in some cases a lawsuit maybe necessary to
force payment. If so, you will receive a detailed legal evaluation and
cost analysis. Our administrative department works closely with the
attorney's office that handles our litigation process. SRA has been working
with the same firm since 1980, needless to say, our process is as streamlined as
Payment Plan Monitoring
Once an agreed upon debt payment plan is made, our collector is able to setup the
plan in the debtors' or patients' account. As long as, the debtor or patient
continues to make the agreed upon payment terms, the account never comes back
to that collector again. This allows a collector's time to be better
utilized concentrating efforts on increasing collection attempts instead of
sifting through kept promises.
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